Shipping policy

Store Name: irgo
Support Email: DanielHood5448@hotmail.com
Effective Date: 2026
This Shipping Policy governs all order processing, shipping arrangements, delivery terms, and logistics services for all products purchased from the official irgo Shopify store, including small home goods and household accessories. By placing an order and using our services, you agree to all shipping rules, delivery estimates, fee terms, and liability statements outlined below. This policy works together with our Terms of Service, Privacy Policy, Return & Refund Policy, and Legal Disclaimer to form the complete legal service agreement between irgo and all customers.

1. Order Processing Time

All orders require processing time for product inspection, quality checking, packaging, and logistics arrangement before shipment. Processing time excludes weekends, public holidays, and shipping transit time.
  • Standard Processing Time: 1–5 business days
  • Peak Season & Holiday Processing: 5–7 business days
Orders with pending payment verification, incomplete shipping details, incorrect address information, or pending customer confirmation will be processed only after all information is fully confirmed and verified.

2. Shipping Methods & Delivery Estimates

irgo provides worldwide international shipping services to most countries and regions. All delivery times are estimated and not guaranteed. Delivery delays may occur due to third-party logistics efficiency, customs clearance inspection, extreme weather conditions, international peak shopping seasons, and other uncontrollable external factors.
  • Standard International Shipping:10–25 business days
  • Expedited Shipping (if applicable): 5–12 business days
Remote areas and overseas territories may require additional delivery time. Slight delivery delays do not qualify for free refunds, order cancellations, or compensation claims.

3. Shipping Fees & Free Shipping Rules

All shipping costs are automatically calculated at checkout based on package weight, product size, shipping destination, and selected shipping method. Product prices displayed on our store do not include shipping fees.
  • Customers are solely responsible for all standard shipping fees generated from their orders.
  • We occasionally launch free shipping promotions for specific regions or minimum order thresholds. All free shipping rules are subject to the real-time terms displayed at checkout.
  • Additional surcharges may apply for remote areas or oversized/overweight packages, which will be displayed before payment confirmation.

4. Customs Duties, Taxes & Import Fees

All international cross-border shipments are subject to local import regulations, customs inspections, and tax policies of the destination country or region.
  • Any import duties, VAT, customs clearance fees, brokerage charges, and local handling fees are the sole responsibility of the customer.
  • irgo does not cover, reimburse, or compensate for any customs-related fees, delays, or penalties.
  • Packages detained, inspected, returned, or confiscated by local customs due to local import restrictions, customer declaration errors, or regulatory updates shall be fully borne by the customer.

5. Order Tracking

Once your order is packed and dispatched, we will send a shipping confirmation email containing a unique tracking number and official tracking link to your registered email address. Tracking information may take 24–48 hours to synchronize and update in the logistics system.
If your tracking status remains unchanged for more than 7 business days, please contact our support team for further investigation and assistance.

6. Shipping Address Modification

  • Address corrections and modifications are only permitted before the order is shipped.
  • Once the package enters transit, no address changes, order revisions, or information updates can be completed.
  • Failed delivery, package return, loss, or extra shipping costs caused by incorrect, incomplete, or invalid customer shipping addresses are the customer’s sole responsibility.

7. Undeliverable & Returned Packages

Packages may be marked undeliverable or returned to the sender due to incorrect addresses, recipient refusal, unclaimed status, delivery failure, or customs rejection.
  • All returned packages caused by customer-side issues will incur return shipping fees and handling charges, which will be deducted from refund amounts.
  • Customers who require reshipment of returned items must cover additional shipping costs.
  • Long-term unclaimed returned packages will be disposed of in accordance with logistics standard procedures to avoid excessive warehousing costs.

8. Lost or Damaged Shipments

8.1 Lost Packages

If the official logistics carrier confirms that your package is lost during transit, we will verify your order details and provide a full refund or free reshipment solution for eligible orders.

8.2 Damaged or Defective Items

If you receive damaged, broken, incomplete, or defective products due to shipping transit issues, please submit clear photos and videos of the outer packaging and damaged items within 7 calendar days after delivery. We will provide full refund, partial refund, or free product replacement based on official verification results.

9. Shipping Restrictions

We reserve the right to suspend shipping or cancel orders for regions affected by trade embargoes, international policy restrictions, local logistics suspension, or carrier service unavailability. Full refunds will be issued for all unshippable paid orders.

10. Policy Updates & Revisions

irgo reserves the right to update, modify, and revise this Shipping Policy at any time without prior notice. All revised terms take effect immediately after being published on our store policy page. Your continued browsing, ordering, and use of our store services after policy updates constitutes full acceptance of the latest shipping terms.

11. Contact Information

If you have any questions, inquiries, or disputes regarding shipping time, fees, tracking, or logistics issues, please contact our official customer support team:
Email: DanielHood5448@hotmail.com
Store Name: irgo